Refund Policy

Try it free first, and a straightforward 14-day refund if you need it.

Last updated: 3 July 2026

We want you buying Egret because it works for you, not because you feel stuck with it.

Try before you buy

You can evaluate Egret completely before paying: full simulation is free forever, and a paid licence adds a 30-day live-control trial. So you can confirm Egret fits your robot and your workflow both before and after you buy.

14-day refund

If you buy a licence and it is not working out, email us within 14 days of purchase and we will refund it. No hoops. We would rather have a happy pass than an unhappy sale.

How to request one

Email support@marshrabbitrobotics.com from the address you bought with, and include your order or licence details. Refunds go back to your original payment method through Stripe, usually within a few business days.

After 14 days

Past 14 days we generally do not refund, since you have had the free tier and the trial to evaluate. If something we shipped is genuinely broken, though, tell us and we will make it right, refund or fix.

Educational and complimentary licences

Free educational, student, and complimentary licences carry no charge and so are not refundable.